Desert Heights Charter Schools
District Website Accessibility Policy

Desert Heights Charter Schools is committed to ensuring accessibility of its website for students, parents, and members of the community with disabilities. All pages on the district website will conform to the W3C Web Accessibility Initiative’s (WAI) Web Content Accessibility Guidelines (WCAG) 2.0, Level AA conformance, or updated equivalents of these guidelines.

The district’s President is directed to establish procedures whereby students, parents, and members of the public may present a complaint regarding a violation of the Americans with Disabilities Act (ADA), Section 504 and Title II related to the accessibility of any official District web presence which is developed by, maintained by, or offered through the District or third party vendors and open sources.

Website Accessibility

With regard to the Desert Heights Charter Schools website and any official district web presence which is developed by, maintained by, or offered through third party vendors and open sources, Desert Heights Charter Schools is committed to compliance with the provisions of the Americans with Disabilities Act (ADA), Section 504 and Title II so that students, parents and members of the public with disabilities are able to independently acquire the same information, engage in the same interactions, and enjoy the same benefits and services within the same timeframe as those without disabilities, with substantially equivalent ease of use; and that they are not excluded from participation in, denied the benefits of, or otherwise subjected to discrimination in any district programs, services, and activities delivered online.

All existing web content produced by Desert Heights Charter Schools, and new, updated, and existing web content provided by third-party developers, will conform to Web Content Accessibility Guidelines (WCAG) 2.0, Level AA conformance, or updated equivalents, by December 31, 2020. This Regulation applies to all new, updated, and existing web pages, as well as all web content produced or updated by the district or provided by third-party developers.

Website Accessibility Concerns, Complaints and Grievances

A student, parent or member of the public who wishes to submit a complaint or grievance regarding a violation of the Americans with Disabilities Act (ADA), Section

504 or Title II related to the accessibility of any official Desert Heights Charter Schools web presence that is developed by, maintained by, or offered through the district, third party vendors and/or open sources may complain directly to a school administrator, or the school or District webmaster. The initial complaint or grievance should be made using Website Accessibility Complaint/Request Form, however, a verbal complaint or grievance may be made. When a school administrator or School/District webmaster receives the information, they shall immediately inform the district’s website team.

Whether or not a formal complaint or grievance is made, once the District has been notified of inaccessible content, effective communication shall be provided as soon as possible to the reporting party to provide access to the information. The Complainant should not have to wait for the investigation of the complaint to be concluded before receiving the information that he/she was unsuccessful in accessing.

Complaints should be submitted in writing, via email, or by completing the website complaint form. To file a complaint or grievance regarding the inaccessibility of the Desert Heights Charter Schools public website content, the Complainant should submit the website feedback form.

The formal ADA non-compliance complaint should include the following:

  • Name
  • Email Address
  • Date of the Complaint
  • Description of the problem encountered
  • Web address or location of the problem page
  • Solution desired
  • Include additional contact information as needed in case more details are needed (phone number, etc.)

The complaint or grievance will be investigated by the district’s website team or another person designated by the President. The student, parent, or member of the public shall be contacted no later than five (5) working days following the date the website accessibility compliance coordinator receives the information. The procedures to be followed are:

  • An investigation of the complaint shall be completed within fifteen (15) working days. Extension of the timeline may only be approved by the President.
  • The investigator shall prepare a written report of the findings and conclusions within five (5) working days of the completion of the investigation.
  • The investigator shall contact the Complainant upon conclusion of the investigation to discuss the findings and conclusions and actions to be taken because of the investigation.
  • A record of each complaint and grievance made shall be maintained at the District’s office. The record shall include a copy of the complaint or grievance filed, report of findings from the investigation, and the disposition of the matter.